KISS IT Rates and Charges

Businesses on a support contract get Priority response and contracted rates. We are happy to discuss your needs - please call us!  Ad-Hoc clients use the rates below

Updated rates as from 1st October 2014 

Business Hours

Monday to Friday 8:30am to 5.30pm

 

Kiss I.T Hourly Rates

Casual Customer

Contracted Customer

Standard Business Hours Day

4+ Hours response time

$135

$33.75 / 15 mins

$110

$27.50 / 15 mins

Critical Business Hours Day

0-2 Hours response time

$175

$43.75 / 15 mins

$145

$36.25 / 15 mins

Afterhours Rate

2-4 Hours response time

$195

$48.75 / 15 mins

$165

$41.25 / 15 mins

 

Minimum Charges

Phone

15 Minutes*

Remote

30 Minutes

Workshop

30 Minutes

Onsite

60 Minutes**

Afterhours

2 Hours***

Public Holidays

4 Hours

 

Conditions

  • No Priority fees
  • No Callout fees
  • No higher rates for more senior engineers. All charged out the same low rate.
  • Business hours are 8.30am to 5.30pm Monday to Friday excluding Public Holidays.
  • All charges will be recorded in 15 minute intervals.
  • Discounts may be negotiated for Seniors, students and charities
  • Minimum charges may apply, if unsure please contact the office to speak to someone.
    • * Up to 5 Minutes is free, thereafter standard rates apply of minimum 15 minutes, Discretion used.
    • ** Subsequent visits on the same ticket are in 15 minute increments.
    • ***Work started prior to 5:30pm that goes into afterhours time has only a 15 minute minimum.
  • Our standard Terms and Conditions of Sale apply.
  • All Prices are GST exclusive