Businesses on a support contract get Priority response and contracted rates. We are happy to discuss your needs - please call us! Ad-Hoc clients use the rates below
Updated rates as from 1st October 2014
Business Hours
Monday to Friday 8:30am to 5.30pm
|
Kiss I.T Hourly Rates |
Casual Customer |
Contracted Customer |
|
Standard Business Hours Day 4+ Hours response time |
$135 $33.75 / 15 mins |
$110 $27.50 / 15 mins |
|
Critical Business Hours Day 0-2 Hours response time |
$175 $43.75 / 15 mins |
$145 $36.25 / 15 mins |
|
Afterhours Rate 2-4 Hours response time |
$195 $48.75 / 15 mins |
$165 $41.25 / 15 mins |
Minimum Charges
|
Phone |
15 Minutes* |
|
Remote |
30 Minutes |
|
Workshop |
30 Minutes |
|
Onsite |
60 Minutes** |
|
Afterhours |
2 Hours*** |
|
Public Holidays |
4 Hours |
Conditions
- No Priority fees
- No Callout fees
- No higher rates for more senior engineers. All charged out the same low rate.
- Business hours are 8.30am to 5.30pm Monday to Friday excluding Public Holidays.
- All charges will be recorded in 15 minute intervals.
- Discounts may be negotiated for Seniors, students and charities
- Minimum charges may apply, if unsure please contact the office to speak to someone.
- * Up to 5 Minutes is free, thereafter standard rates apply of minimum 15 minutes, Discretion used.
- ** Subsequent visits on the same ticket are in 15 minute increments.
- ***Work started prior to 5:30pm that goes into afterhours time has only a 15 minute minimum.
- Our standard Terms and Conditions of Sale apply.
- All Prices are GST exclusive