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Asset Management
Through the “out of the box” Kiss IT CMDB
(Configuration Management Database), manage assets
across their complete lifecycle, from testing to
production, end of life and decommissioning.
Track locations, business systems, owners,
suppliers, manufacturers, date of purchase,
warranty and lease details to manage support and
replacement activities for all IT systems across
your (or your clients) business.
Remote Control
The Kiss IT Remote Control platform provides fast,
easy and secure web based access to your managed
devices from anywhere in the world. Stop and
restart services and manage devices remotely.
Remote Monitoring and Alerting
View and monitor the real time performance,
availability and configuration of managed devices.
Email based alerts and escalations can be sent to
staff across all areas of the business based upon
monitored thresholds being exceeded, availability
exceptions occurring or an incident response SLA
being threatened.
Network Device Monitoring
The Kiss IT SNMP monitoring engine can be
configured to monitor, alert and report on any
SNMP enabled device, including printers.
Server and Workstation Management
View, monitor and manage the real time
performance, availability, security and
configuration of servers and workstations,
including Windows Event Log monitoring.
Inventory Management
Kiss IT allows you to maintain an up-to-date view
of the hardware and software assets in use across
an organisation. Track software installation
dates, locations and managed device hardware
configurations.
Patch Management
Kiss IT automatically discovers, alerts and
reports on missing security patches and updates
across all managed devices. A complete patch
history for each device shows both installed and
missing patches.
Backup Monitoring
Monitor and report on the most common backup
applications in use across small to medium
businesses via one click "out of the box"
templates.
Software License Management
Monitor and report upon the software licensing
status across all managed devices across your (or
your clients) businesses. Software
installation dates, versions and location
information is available through the Kiss IT web
console.
Incident Management
The Kiss IT Incident management lifecycle allows
for fast and efficient incident management across
multiple clients and managed devices. Easily
configure Kiss IT to notify you when incidents
occur, potential incident response SLA’s are
threatened, or there are important changes in
incident status.
Reporting
Kiss IT provides a truly powerful and
differentiating reporting solution. Deliver
meaningful reports that outline the value you are
providing through a proactive Monitored IT Service
delivery. Not only report on IT systems
health and status but also incident response
levels by severity. Technical reports cover
managed device availability, performance, security
patch status, backups, software licensing, and
asset and inventory. All reports are
available as PDF, Excel or CSV formats.
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